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Terms & Conditions
Last updated: 09 / 12 / 2025
1. Introduction
These Terms & Conditions outline how you may use Riwaya.co.uk and the services provided through it.
Riwaya is operated by S18 Solutions Limited, registered in England and Wales (Company No. 15993006). Registered Address: 71-75 Shelton Street, Covent Garden, London, UK.
By using our website, creating an account, applying as a seller, or submitting any content, you agree to these Terms & Conditions. If you do not agree, you must not use the site.
2. Intellectual Property
All content on Riwaya including text, images, graphics, video, and site design—is protected by copyright and intellectual property laws.
Unless permitted in these Terms, you must not copy, reuse, republish, sell, or distribute any material from the website.
You may print or download content for your own personal, non-commercial use, but you must not modify it or remove any copyright notices. Our status as the owner (or licensee) of content must always be acknowledged.
3. Using the Website
You may browse the website, view content, download pages for caching, and use the available features through a standard web browser.
You must not:
- use the website in a way that damages or disrupts its operation
- attempt to gain unauthorised access or bypass security
- publish or upload harmful, illegal, or infringing material
- use automated tools (scraping, crawling, bots) without permission
- carry out data mining or automated data collection
- use content from the site for marketing or commercial exploitation
We may suspend or restrict access at any time (for example, during maintenance or updates).
You are responsible for ensuring anyone accessing the site through your internet connection complies with these Terms.
4. Accounts
4.1 Buyer Accounts
You can create a buyer account by completing the registration steps on the website.
4.2 Seller Accounts
You can apply to become a seller by completing the seller registration form and verifying your email.
Sellers must complete all required verification checks and keep their information accurate and up to date.
4.3 Login Details
You must keep your password confidential and notify us immediately if you believe it has been compromised.
You are responsible for all activity on your account.
5. Suspension or Closure of Accounts
We may suspend, edit, or close an account at our discretion. If we close a paid service that you have not breached, we will refund the unused portion of any applicable payment.
You may request account closure at any time. Refunds for paid services will follow the same policy, minus reasonable costs already incurred.
6. Cancellations and Returns (Consumer Rights)
If you are buying from a seller as a consumer, you may have the right to cancel an order within 14 days of receiving the goods. This applies only where the seller is a "trader" under consumer law.
To cancel, you must clearly inform the seller. If you cancel, you must return the goods within 14 days at your own cost unless otherwise agreed. Sellers must issue refunds within 14 days of receiving the returned items (or evidence they've been sent back).
Some items cannot be returned under consumer law, including:
- personalised or custom-made items
- perishable goods
- sealed items (e.g., hygiene products, software, media) that have been opened
- items mixed inseparably with other goods
Full details of these exceptions are described in UK consumer legislation.
7. Disputes Between Buyers and Sellers
Riwaya provides a mediation service to help resolve issues between buyers and sellers when direct communication has not been successful.
By using this service, you agree that Riwaya may make a final decision on the outcome of an individual case. Actions may include:
- refunding the buyer (with the seller reimbursing the marketplace)
- requiring the buyer to return items
- restricting buyer feedback if the seller is found to be in the right
We may refuse mediation if we reasonably believe any party is providing misleading or abusive information.
