Ramadan is a time for reflection, devotion, and giving. For businesses serving the Muslim community, it’s also a chance to build strong, lasting relationships with customers. During this blessed month, customer loyalty becomes even more important. Whether you’re selling Islamic products or offering services, building trust is key to fostering long-term loyalty.
Here are five simple, actionable strategies for Muslim sellers to build customer loyalty during Ramadan.
But before we dive in—if you’re a small business owner or an independent seller, we know managing everything can be overwhelming. That’s why we recommend joining Riwaya as a seller. Riwaya handles all the hard work, from Ramadan marketing to exclusive campaigns, so you can focus on growing your business.
Now, let’s get started!
1. Offer Ramadan-specific Discounts and Bundles
Ramadan is a time when many Muslims are looking for special deals, especially for essential products such as prayer mats, Qur'ans, and gifts for Eid. Offering Ramadan-specific discounts or product bundles can help attract customers and show them that you understand their needs during this sacred month. Globally, 72% of shoppers during Ramadan think it’s the ideal time to find the best deals, and 78% of them are open to trying new brands while shopping.
The Power of Limited-Time Offers
Customers love exclusivity, and offering limited-time Ramadan discounts can make your business stand out. Offering discounts or exclusive products during this period can encourage customers to choose your brand over others.
Example of Effective Bundles
One way to increase sales and build customer loyalty is by creating Ramadan bundles. For example, you could bundle a high-quality prayer mat, a tasbeeh (prayer beads), and a Qur'an like the one offered by Wearemuslims on Riwaya. Offering these items at a discount during Ramadan not only adds value but also shows your customers that you are catering to their spiritual needs during this time.
How to Market Your Ramadan Offers
Make sure to market your Ramadan-specific discounts across all your channels—social media, emails, and your website. Highlight the importance of the offers and create a sense of urgency by promoting that the offers are only available for a limited time.
2. Prioritise Excellent Customer Service with Islamic Values
The Islamic values of kindness, respect, and hospitality should be at the core of your customer service. Delivering exceptional service during Ramadan can deepen customer trust and loyalty. A positive experience fosters confidence in your brand, strengthening relationships. Research shows that customers who trust a brand are 10 times more likely to be highly satisfied with their purchase and 6 times more likely to buy again.
The Importance of Ihsan (Excellence)
In Islam, Ihsan means excellence, and it’s not just about offering good products; it’s about offering good service too. Excellent customer service includes being prompt, polite, and helpful. Responding to customer inquiries quickly, offering clear answers, and providing post-purchase support can help create a positive experience that customers will remember.
Be Extra Thoughtful During Ramadan
During Ramadan, customers are fasting, and some may experience heightened emotions due to the demands of fasting and long hours of worship. It’s important to be especially patient and understanding during this time. Offering extra kindness in your communication, such as greeting your customers with “Ramadan Mubarak” or “Ramadan Kareem,” can make your customers feel valued and appreciated.
Personalised Customer Interactions
Take the time to personalise your interactions with customers. Address them by name, acknowledge their past purchases, and offer product recommendations that cater to their specific needs. Personalised communication can help customers feel more connected to your business, leading to increased loyalty and repeat purchases.
Respond Quickly to Customer Inquiries
Speed matters when it comes to customer service. A prompt response shows customers that their concerns are valued, building trust and satisfaction. Studies show that customers expect businesses to reply within a few hours, and delays can lead to frustration or even loss of sales.
During Ramadan, when customers may have limited time between fasting and worship, quick responses become even more crucial. Ensuring that queries are answered promptly—whether via email, chat, or social media—can enhance the overall customer experience and encourage repeat business. Consider using automated responses for common inquiries and dedicating extra support staff during peak times to maintain swift communication.
3. Create Ramadan-Related Content That Adds Value
Content marketing is a powerful way to engage your customers and build loyalty during Ramadan. Customers are always looking for valuable content that aligns with their values and needs during the holy month.
Educational Content for Ramadan
Create blog posts, videos, and social media content that educate your customers on topics relevant to Ramadan. For instance, you could write blogs on "How to Prepare for Laylatul Qadr" or "Top Eid Gift Ideas for Family and Friends." Sharing content that helps your customers make the most of Ramadan adds value and shows that you care about their experiences during this special month.
Share Spiritual Insights
You can also share spiritual content that helps your customers reflect on their faith. Posting daily Ramadan duas (prayers), hadiths, and Quranic verses can foster a sense of community and spirituality around your brand.
Behind-the-Scenes Content
Another great way to connect with your customers is by sharing behind-the-scenes content. Show your team preparing for Ramadan, or share the process of creating a new product or packaging an Eid gift. Transparency builds trust, and when customers see the effort you’re putting into your business, it strengthens their loyalty.
4. Support Charitable Causes and Show Social Responsibility
Ramadan is the month of giving, and many Muslims look for ways to give back during this time. As a seller, supporting charitable causes can help strengthen your relationship with your customers and create a deeper sense of loyalty.
Partnering with Charities
Supporting charitable organisations during Ramadan can have a huge impact on customer loyalty. You can partner with local or international charities to donate a portion of your sales to those in need. For instance, a percentage of the sales from each order could be donated to help provide food or water for the underprivileged during Ramadan.
Involve Your Customers in Charity Initiatives
Encourage your customers to participate in charitable initiatives by offering them the option to add a donation at checkout. Customers appreciate being able to contribute to a good cause, and this shows that your brand cares about more than just profit. You could also host charity events or drives that involve both your business and your customers.
Promote Your Social Responsibility Efforts
Make sure to promote your charitable efforts on your website and social media. Highlight the organisations you’re supporting and show the impact your donations are making. This not only helps build trust with your customers but also strengthens your brand’s reputation.
5. Offer Fast, Reliable, and Free Shipping for Eid Shopping
Eid is a time for celebration, and many customers are looking to buy gifts and products for their families and friends. Offering fast and reliable delivery during Ramadan can help your customers feel confident about shopping with you.
Managing High Demand During Ramadan
With many people waiting until the last minute to buy Eid gifts, it’s important to ensure that your logistics are prepared for the rush. Ensure that your website clearly communicates delivery times and shipping policies. For example, offering guaranteed delivery before Eid can increase customer trust and encourage them to make a purchase.
Express Shipping for Last-Minute Shoppers
Some customers may leave their shopping until the last minute. Offering express shipping or guaranteed same-day shipping for those last-minute buyers can help you stand out. Make sure to communicate the shipping deadlines clearly to your customers so they can plan their purchases accordingly.
The Power of Free Shipping
Free shipping can be a game-changer in increasing conversions. Studies show that 79% of consumers are more likely to complete their purchase if free shipping is offered, and 93% of shoppers are encouraged to buy more if free delivery is available. Removing shipping costs eliminates a major purchase barrier, making it easier for customers to shop without hesitation. Consider offering free shipping above a certain order value to boost average order size while ensuring profitability.
A Hassle-Free Return Policy
One way to make customers feel more comfortable with their purchases is by offering a hassle-free return policy. Let customers know that if their gift isn’t right, they can return or exchange it. This peace of mind can go a long way in building trust, especially for first-time buyers.
Conclusion
Building customer loyalty during Ramadan is not just about making sales; it’s about creating a meaningful connection with your customers based on shared values. Offering special Ramadan discounts, providing excellent customer service, creating valuable content, supporting charitable causes, and ensuring fast delivery are all effective ways to build long-term trust with your customers.
By focusing on the spiritual and emotional needs of your customers during Ramadan, you can create lasting relationships that go beyond just transactions. Implement these strategies, and you’ll be well on your way to fostering customer loyalty that lasts all year long.
Let this Ramadan be a time of reflection, kindness, and growth—for both you and your customers.
Selling with Riwaya
We know the Ramadan rush can be overwhelming, especially if you're a small business. But don’t worry—Riwaya is here to make it easier for you!
As one of the UK’s largest Islamic marketplaces, Riwaya connects Muslim sellers and shoppers seamlessly. Setting up your store with us means we’ll take care of the heavy lifting—from marketing and SEO to creating special Ramadan campaigns tailored just for your business. This way, you can focus on what matters most—building relationships and growing your customer base.
Let us help you make this Ramadan your best one yet. Join Riwaya and experience a stress-free season of growth and loyalty!
